Overheard conversation of a friend with Dell Tech Support:
Attempt 1 (Sales):
Excuse me sir, do you know if it is possible if I can purchase just the case and the motherboard for the Dell XPS 700?
(Minutes of giving account numbers and personal info)
Yes, now I would like to know if I can get the case and just the motherboard?
Hello?
Are you there? Hello?
...
(Sales Hung Up)
Attempt 2 (Sales):
Excuse me ma’am, do you know if it is possible if I can purchase part of an Dell XPS 700 Do-It-Yourself Kit?
Yes my phone number is 901-785-3433.
The area code is 901.
Do you mean zip code? The area code is the 9 – 0 – 1, the first three numbers.
No the area code is the first three numbers of a phone number…
Attempt 3 (Accessories):
Excuse me I would like to know if it is possible for me to purchase the case to a Dell XPS 700.
No, I do not currently own the computer, it is a part for a computer I do not have.
No, I do not have the computer, I want just a case.
Yes, a case.
Umm, the plastic and the aluminum.
Like a tower, just with no electronics inside.
Sure I will transfer to Tech Support.
Attempt 4 (Tech Support):
I want just a case for the Dell XPS 700…
Yes I will transfer to Sales…
Attempt 5 (Back to Sales):
What I would like to do, is buy an XPS 700 case only.
Yeah… I don’t really know if anyone knows if I can do that, I have been kind of getting a runway.
I would actually like the case and the motherboard, no harddrives, no processors, no memory, nothing else.
Alright, yes I will hold.
(Sales Hung Up)
Attempt 6 (Sales):
Hello Sandra, I was wondering if I could order an XPS 700 case and motherboard only.
Umm, well I would like the blue if you can get that far.
Yes, just the tower and the motherboard, though it makes you order a processor and memory, which are two things I don’t want.
No, I actually have never been able to convey to them that I wanted.
Actually you are the first person that has spoken articulate English today.
Ha ha, well it is better.
(Sandra goes to confirm that it is possible to sell computers without vital components…)
At least a processor and at least some memory.
So I would suppose when someone breaks their case, they have to take out the processor memory and motherboard, and then send it back?
So you don’t think even if I owned one, I could buy a replacement case?
Right…
The whole case?
Gotcha.
Well thanks.
Note: Readers, it is not possible to buy a Dell XPS 700 case. If you think it is, contact me.